Last Updated: September 22, 2026
General
Q: What kind of furniture do you sell? A: Velvet Goldmine specializes in curated vintage and secondhand furniture. Each piece is carefully selected, inspected, and photographed. All items are sold on an "as-is" basis — existing wear, patina, and minor imperfections are part of the item's unique character and are documented in the product listing.
Q: Is everything one-of-a-kind? A: Most of our vintage pieces are unique. When a specific item sells, it is gone unless otherwise stated. We recommend acting quickly when you find something you love.
Q: Where are you located? A: Our showroom is at 2001 W Division St, Chicago, IL 60622, USA. We are open Monday through Sunday, 12:00 PM – 6:00 PM (Central Time).
Orders & Payment
Q: What payment methods do you accept? A: We accept Visa, Mastercard, American Express, Discover, and their associated debit cards. We do not currently accept Apple Pay, Google Pay, PayPal, cash, checks, or cryptocurrency.
Q: Do you offer financing or installment plans? A: No. Full payment is required at the time of purchase.
Q: How do I know if my order went through? A: You will receive an order confirmation email within a few minutes of placing your order. If you don't see it within 30 minutes, check your spam folder or contact us.
Q: Can I cancel my order? A: You may cancel within 24 hours of placing your order, provided it has not yet entered processing. Please contact us immediately at info@velvetgoldmine.us.
Shipping & Delivery
Q: How much is shipping? A: Shipping is FREE on all orders to addresses within the contiguous United States. No minimum purchase required.
Q: How long does shipping take?
- Order Processing: 1–3 business days (inspection and professional packing)
- Delivery Time: 5–8 business days after shipment
- Total estimated time from order to delivery: approximately 6–11 business days
Q: Do you ship internationally? A: No. We currently ship only to the contiguous United States.
Q: Do you ship to P.O. Boxes or APO/FPO addresses? A: No. Due to the size and weight of furniture, we cannot ship to P.O. Boxes, military addresses, Alaska, Hawaii, or U.S. territories.
Q: Is delivery to my door or inside my home? A: Delivery is curbside by our freight carrier. You are responsible for moving the item from the curb into your home. Please arrange for assistance if needed.
Returns & Refunds
Q: What is your return policy? A: We offer a 30-day return policy. The item must be unused, unassembled, and in its original condition with all packaging and tags intact. Please contact us at info@velvetgoldmine.us within 30 days of delivery to initiate a return.
Q: How do I start a return? A: Email us at info@velvetgoldmine.us with your order number, reason for return, and photos of the item. Once approved, we will send you a prepaid return shipping label.
Q: How long does it take to get my refund? A: Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. Your bank may need additional time to post the credit.
Q: What if my item arrives damaged? A: Contact us within 48 hours of delivery at info@velvetgoldmine.us with your order number, photos of the damage (including packaging), and a brief description. We will arrange a replacement, repair, or full refund at no cost to you.
Q: Are there items I cannot return? A: Yes. Items that have been used, modified, altered, or damaged after delivery are not eligible for return. Items with opened packaging that affects resaleability may also be excluded. Please contact us if you have questions about a specific item.
Q: Can I exchange an item instead? A: The fastest way is to initiate a return for the original item and place a new order for the desired item directly on our website.
Contact Us
Have a question not listed here? We'd love to hear from you.
- Business Name: Velvet Goldmine
- Phone: +1-312-493-1660
- Email: info@velvetgoldmine.us
- Address: 2001 W Division St, Chicago, IL 60622, USA
- Business Hours: Monday–Sunday, 12:00 PM – 6:00 PM (Central Time)