Payment Policy

Last Updated: September 22, 2026

Introduction

This Payment Policy outlines the payment options available at Velvet Goldmine, how we protect your financial data, and what to expect during the billing and checkout process for your vintage and secondhand furniture purchase. When you place an order through our online store, you agree to the payment terms and conditions detailed on this page.

Accepted Payment Methods

We support a range of trusted, secure payment options so you can select the one that suits you best:

Payment Method	Details
Credit Cards	Visa, Mastercard, American Express, Discover
Debit Cards	Visa Debit, Mastercard Debit

Please be aware that we currently do not accept cash, personal checks, money orders, wire transfers, cryptocurrency, Apple Pay, Google Pay, or PayPal.

Payment Security

Safeguarding your payment data is among our top priorities. We use multiple layers of protection to keep every transaction safe:

SSL Encryption: All information transmitted during checkout is protected by industry-standard 256-bit SSL (Secure Sockets Layer) encryption, ensuring your personal and financial details remain confidential as they travel across the internet.
PCI DSS Compliance: We fully comply with the Payment Card Industry Data Security Standard (PCI DSS), adhering to the most rigorous requirements for handling, processing, and storing card payment data.
Secure Payment Gateways: Each transaction is routed through trusted, industry-leading payment gateways that provide an added layer of fraud prevention and data protection.

Your privacy is extremely important to us. We never store your complete credit card number on our servers. All payment information is encrypted and managed exclusively by our certified payment processors.

Order Payment

Payment Processing

Full payment is required at the time of placing your order. We do not offer financing, installment plans, layaway, or buy-now-pay-later arrangements at this time.
All product prices are displayed and charged in US Dollars (USD) unless stated otherwise.
Your order will enter our 1–3 business day processing and professional packing phase only after your payment has been successfully authorized and confirmed by your payment provider.

Order Confirmation

Once your payment is processed successfully, you will receive an order confirmation email at the address you provided during checkout. This email will contain your order number, a summary of your purchase (including any noted vintage condition details), and your receipt.
Please save or print this confirmation for your records.
If you do not receive a confirmation email within 30 minutes of placing your order, please check your spam or junk folder. If the email is still not found, contact us so we can assist you.

Pricing Errors

In the rare event that a pricing error appears on our website — for instance, a vintage piece listed at an incorrect price due to a typographical or technical mistake — we reserve the right to cancel the affected order and issue a full refund of any amount charged. We will notify you promptly should this situation arise. We are under no obligation to fulfill an order at an incorrect price, even if an order confirmation has already been sent.

Billing Information

Billing Address

The billing address you provide must match the address on file with your bank or credit card issuer. Please confirm that all billing details — including street address, city, state, and ZIP code — are accurate and complete. Incomplete or mismatched billing information may lead to payment processing delays or order cancellation.

Invoice

A digital invoice will be automatically emailed to you upon order completion. If you need a formal or itemized invoice for business, tax, or accounting purposes, please contact us at info@velvetgoldmine.us and we will be happy to provide one.

Taxes & Fees

Sales Tax

Applicable sales tax is calculated automatically based on your shipping destination and added to your order total at checkout.
Tax rates vary by state, county, and municipality and are subject to change at any time without prior notice.

Other Fees

We do not charge any additional processing fees, handling fees, service fees, or hidden charges beyond the displayed product prices and any applicable sales tax.
Shipping is complimentary on all orders within the contiguous United States — there is no minimum purchase requirement and no extra shipping fees at any point during checkout or delivery.

Payment Issues

Declined Payments

If your payment is declined during checkout, please consider the following:

Double-check your card details — confirm that your card number, expiration date, CVV security code, and billing address are all entered correctly.
Verify available funds — ensure your card has sufficient balance or credit to cover the total order amount.
Contact your bank or card issuer — some banks place temporary holds or blocks on transactions, particularly for online purchases. A quick call to your bank can often resolve this immediately.
Try an alternative payment method — if one card is not working, consider using a different credit or debit card.

If the issue continues after trying the above steps, please contact our customer service team and we will work with you to find a solution.

Authorization Failures

In uncommon situations, your bank or card issuer's security systems may block or fail to authorize a payment. This is an independent security measure outside of our control. If you experience repeated authorization failures, please reach out to us at info@velvetgoldmine.us and we will do our best to help resolve the issue.

Order Cancellation

How to Cancel

To request a cancellation, please contact us as soon as possible at info@velvetgoldmine.us.
Orders may be cancelled within 24 hours of placement, provided the order has not yet entered our processing stage.
Once an order has entered processing, packing, or shipping — which may include custom crating for fragile vintage pieces — it can no longer be cancelled. In that case, you may return the item(s) upon delivery in accordance with our Return & Refund Policy.

Refunds for Cancelled Orders

If your cancelled order has already been charged, a full refund will be issued to the original payment method used at checkout.
Refunds are typically processed within 10 business days of cancellation confirmation.
Please allow additional time for the refund to appear on your bank or card statement, as processing times may vary by financial institution.

Refunds

For comprehensive details on our refund process, please refer to our Return & Refund Policy. Below is a brief overview:

Refunds are returned to the original payment method used when the order was placed.
Refunds generally take up to 10 business days to appear on your statement, depending on your bank or card issuer.
Our 30-day return policy includes a free return shipping label for eligible items returned in their original, unaltered condition.

Changes to This Policy

We reserve the right to update, modify, or revise this Payment Policy at any time, with or without prior notice. Any changes will take effect immediately upon being posted on this page. We encourage you to review this policy periodically to stay informed of any updates.

Your continued use of our Services following the posting of any changes to this Payment Policy constitutes your acceptance of those changes.

If you have any questions about this Payment Policy, need help with a transaction, or require any other assistance, please do not hesitate to reach out to our customer service team.

Velvet Goldmine