Shipping policy

Last Updated: September 22, 2026

Introduction
At Velvet Goldmine, we are committed to ensuring your secondhand furniture arrives safely and securely. This Shipping Policy outlines the guidelines and procedures for the processing, specialized handling, and delivery of all orders placed through our online store. By completing a purchase with us, you acknowledge and accept the shipping terms described below, which reflect the unique requirements for shipping large, delicate, or one-of-a-kind secondhand items.

Shipping Scope
We currently ship exclusively to addresses within the contiguous United States.
International shipping, as well as shipments to Alaska, Hawaii, and U.S. territories, is not available at this time due to the specialized logistics required for our secondhand furniture.

Order Processing & Handling Time
Timeframe: All orders undergo a meticulous process and are prepared for shipment within 1 to 3 business days from the date of order placement.

Our Process Includes:

  • Final inspection to confirm that the item's condition matches the listing.
  • Professional, secure packaging using reinforced materials, custom crating for fragile items, and ample protective padding to ensure safe transit.

Important Notes:

  • Business days are Monday through Friday, excluding public holidays.
  • Processing may take slightly longer during peak holiday seasons, promotional events, or for exceptionally large or fragile items that require custom crating.
  • If any unexpected issue arises during our inspection or packing process that may affect your order, we will contact you promptly.

Estimated Delivery Time
Once your order has been processed and handed over to our specialized freight carrier, standard delivery within the United States typically requires 5 to 8 business days.

Note: Deliveries are typically to the curbside at your address. The carrier may provide a delivery window and contact you to schedule an appointment. You are responsible for moving the item from your curbside to your home. Please plan accordingly and arrange for assistance if needed.

Shipping Costs
We are pleased to offer Free Standard Freight Shipping on every order within the contiguous United States. There are no hidden fees. This free shipping offer is subject to change.

Shipping Restrictions & Exclusions
We are unable to ship to:

  • P.O. Box addresses
  • APO/FPO/DPO military addresses
  • Alaska, Hawaii, and U.S. territories (e.g., Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa)
  • Certain remote locations not served by our specialized freight carriers

If we determine that we cannot fulfill delivery to the provided address after your order is placed, we will contact you immediately to discuss alternative arrangements or issue a full refund.

Order Confirmation & Tracking
Order Confirmation: You will receive a confirmation email after your order is successfully placed. It will include your order number, a summary, shipping address, and estimated delivery timeline. Please review it carefully for accuracy.

Shipping & Tracking Notification: Once your item has been packed and scheduled with our freight carrier, you will receive a shipping confirmation email with your PRO tracking number and instructions for monitoring your shipment. You may also receive a call from the carrier to schedule a delivery time.

Address Accuracy & Changes
It is your sole responsibility to ensure the shipping address provided at checkout is complete, accurate, and accessible for a large freight truck. If you need to change the delivery address, you must contact us immediately at info@velvetgoldmine.us, before your order has been processed and dispatched.

Velvet Goldmine is not responsible for orders shipped to an incorrect or inaccessible address provided by the customer. Any rerouting or re-consignment fees will be the customer’s responsibility.

Damaged or Lost Shipments
Upon delivery, inspect your item immediately while the driver is present if possible. If there is visible damage to the packaging or the item itself, note the damage on the delivery receipt (bill of lading) before signing, and contact us within 48 hours by emailing info@velvetgoldmine.us with:

  • Your order number
  • Clear photos of the damage to the packaging and the item
  • A copy of the signed delivery receipt showing the damage

We will work with you and the carrier to file a claim and arrange for an appropriate resolution, which may include repair, replacement, or refund as outlined in our Return & Refund Policy.

Shipping Disclaimer
We are not liable for delays caused by the freight carrier, severe weather, natural disasters, or other circumstances outside of our control.

  • Title and risk of loss for the item transfer to you upon the carrier’s pickup from our facility.
  • All delivery timeframes are estimates, not guarantees.
  • The customer is responsible for inspecting the item for damage upon delivery and reporting any issues as specified above.

Contact Us
For any questions or assistance regarding this Shipping Policy or the delivery of your secondhand furniture, our team is ready to help.

Velvet Goldmine

  • Phone Number: +1-312-493-1660
  • Email: info@velvetgoldmine.us
  • Physical Address: 2001 W Division St, Chicago, IL 60622, USA
  • Business Hours: Monday–Sunday, 12:00 PM – 6:00 PM (Central Time)

Velvet Goldmine reserves the right to update or modify this Shipping Policy at any time.
Please review this page regularly for updates.
Your continued use of our website is considered your acceptance of the updated policy.

© 2026 Velvet Goldmine. All rights reserved.